Exceptional customer service is what separates thriving aesthetics practices from those that simply survive. This course covers the essential skills your team needs to manage client interactions confidently and professionally—from welcoming calls to resolving challenging situations. Designed for your entire staff, not just the front desk, this training helps ensure every team member understands how to build strong client relationships and support a smooth, successful clinic operation.

Whether your team is scheduling appointments, handling concerns, or creating positive experiences that keep clients coming back, this course will provide actionable best practices to elevate your medspa’s service standards.

How This Impacts Your Business
Outstanding customer service directly affects client retention, word-of-mouth referrals, and your clinic’s overall reputation. A team trained to communicate effectively, handle objections gracefully, and turn difficult situations into positive outcomes will fill schedules, improve rebooking rates, and maximize client lifetime value. By investing in customer service training, your clinic will stand out from competitors, build loyal relationships, and increase revenue through repeat business and strong client trust.

Who Is This Course For?
Office Managers: Gain strategies to train your team, manage unhappy clients, and keep providers’ schedules full
Front Desk & Support Staff: Learn how to confidently handle customer interactions, improve client care, and support your clinical team
Providers: Discover ways to enhance client relationships, increase bookings, and grow your client base

What You’ll Learn

• How to set your practice apart through service
• Best practices for phone calls
• Handing difficult clients and negative reviews
• How to grow your client base through service

Course Features

• Self-paced, on-demand training
• Downloadable call scripts, client communication templates, and training guides
• Real call audio from AesthetiCare Front Desk Staff
• Designed for the entire aesthetics team—from front desk to providers