The front desk is the heart of any successful medspa, yet managing this crucial area often proves more challenging than expected. With countless processes, moving parts, and the constant need to deliver exceptional service, front desk operations bring a unique level of complexity that can make or break a clinic’s reputation and performance.In this course, AesthetiCare’s General Manager Tracie Duke—with over 20 years of proven success—shares her expertise on hiring, training, scheduling, and daily best practices for managing a front desk team that elevates every patient’s experience. How This Course Can Support Your BusinessYour front desk is often the first and last impression a patient has of your clinic—and a well-managed team can dramatically improve client satisfaction, retention, and operational efficiency. By mastering front desk management, you can reduce costly scheduling errors, improve provider productivity, and streamline client communications.
Who Is This Course For?Managers: Learn best practices for building, leading, and optimizing a high-performing front desk and support team
Clinic Owners: Gain insight into what resources and processes are essential for a successful front desk, and how to evaluate and improve current operations
What You’ll Learn
- An effective hiring process
- Comprehensive onboarding for the front desk
- Answering the phone
- Proven front desk protocols
- Best practices for front desk management
Course Features
- Expert instruction from a succfessful, seasoned general manager
- Self-paced, on-demand training
- Real documents and protocols used by the AesthetiCare front desk
- Includes editable onboarding checklists, phone scripts, and front desk manual templates
