The front desk is the heartbeat of a thriving medspa, setting the tone for every client interaction and playing a vital role in creating exceptional experiences. From welcoming clients and answering phones to supporting providers and coordinating onboarding, your front desk team is the first impression—and lasting memory—of your practice.
In this course, you’ll learn practical, proven strategies to elevate your front desk skills. From delivering outstanding customer service to implementing efficient processes and professional communication, this training will give you the tools needed to excel at every client touchpoint and keep your clinic running smoothly.
How This Course Can Support Your BusinessYour front desk team directly impacts client satisfaction, appointment efficiency, and provider productivity, making it one of the most critical areas for business success. By comprehensively training your front desk staff to communicate confidently, manage onboarding effectively, and handle day-to-day responsibilities with precision, you can minimize scheduling errors, improve rebooking rates, and ensure every client feels welcomed and cared for. Investing in front desk training helps build a strong, cohesive team that supports your clinic’s growth and reputation—ultimately driving success in your practice.
Who Is This Course For?Front Desk Staff: Master best practices for customer service, phone etiquette, onboarding, and provider support to become an outstanding first point of contact
Managers: Gain insight into front desk workflows and communication tools to better align the processes of clinical and support staff
What You’ll Learn
- Comprehensive onboarding phases and topics
- Answering the phone with confidence
- Managing interactions with difficult clients
- Best practices for front desk teams
Course Features
- Self-paced, on-demand training
- Practical strategies for daily front desk operations
- Real resources, spreadsheets, and resources used at AesthetiCare
- Includes downloadable phone scripts, onboarding templates, and process checklists
